September 13, 2021

Once again, Aivo ranks as a chatbot leader in the G2 report

Aivo was once again recognized as a Leader in the G2 Chatbots category, as one of the best solutions in the market. In this case, it was the Fall 2021 report.

With input from more than 800,000 users, G2 reports on the best-rated chatbots using different parameters, such as ease of use and implementation, support quality and usability for corporate strategies.

Aivo has already been a Chatbot leader in previous reports and has also ranked as Leader in the Intelligent Virtual Assistant category in 2020.

About the report

G2 is the leading platform for corporate reviews. Every season, it analyzes more than 800,000 user reviews in order to guide executives, investors and analysts in purchase decisions.

Its methodology is simple and effective. An algorithm calculates scores on customer satisfaction and a product's market presence. The report scores products and providers based on reviews gathered from the user community, along with data from online sources and social networks.

Related article: Technology at the service of customers or customers at the service of technology?

With this, there's an objective look at the current chatbot market (and many other categories) based on real, verified user reviews.

With a score of 4.5 out of 5, Aivo ranked as a Leader among other providers, the highest category of the report.

What do our customers say?

At Aivo, our customer opinions mean a lot, especially in uncertain times like what we're all currently going through. When developing our technology, we work hard to meet the goals and needs of our customers by adapting to current situations.

Plus, we understand the importance of pairing our technology with high-quality support provided by our agents in onboarding, adoption and customer success.

Being ranked as leaders in the latest G2 report isn’t just about satisfaction. It’s also an incentive to keep strengthening all these aspects, understanding that our customers need efficient technology and a support team that's there and ensures the continuity of customer service.

These were some of our customer reviews.

Have you read all the reviews?

Like we always say, we're proud that it’s not only our technology that got us here, but also the power of people committed to nurturing and strengthening the bonds with our customers.

If you want to learn more about how our solutions help different companies provide an excellent experience, you can read more feedback in our G2 profile.

And if you want to know more about how our solutions can help your business, don't wait to schedule a call with one of our representatives.

Are you looking for new ways to improve your CX?

Our customer service solutions powered by conversational AI can help you deliver an efficient, 24/7 experience  to your customers. Get in touch with one of our specialists to further discuss how they can help your business.