Preços

Starter

Ideal para empresas buscando automação com baixo volume de conversas mensais.

Pré-Compra Anual
30% de desconto incluso

R$923 mensal

USD 99

R$644

/mensal*

+USD 0.10 per conversation

+R$0,65 por sessão

Setup (pagamento único)

USD 500

R$3.250,00

  • Omnichannel (inclui todos os canais de mensagem)
  • Plataforma Self Service de gestão de conhecimento
  • Integrações Self-Service de Terceiros
  • Motor de IA Conversacional
  • Analytics Especializados em CX e treinamentos periódicos
  • Licenças Live (chat humano) ilimitadas
  • SLA 99,9%
  • Integrações Zendesk Chat e Support

Advanced

Eleve o nível! Automatize, integre e resolva com IA conversacional.

Pré-Compra Anual
30% de desconto incluso

R$3.705 mensal

USD 399

R$2.594

/mensal*

+USD 0.12 per conversation

+R$0,75 por sessão

Setup (pagamento único)

USD 2500

R$16.250,00

Todas as features do plano Starter, +

  • Condicionais de acordo com as necessidades de negócio ou canais
  • Envio de SMS e mensagens template Whatsapp
  • Pesquisa de satisfação
  • Integração Zendesk Sunco
  • Integração Zapier

Business

Ofereça um serviço inteligente de atendimento ao cliente. Melhore a experiência.

Pré-Compra Anual
30% de desconto incluso

R$14.853 mensal

USD 1599

R$10.394

/mensal*

+USD 0.12 per conversation

R$0,75 por sessão

Setup (pagamento único)

USD 8000

R$52.000,00

Todas as features do plano Advanced, +

  • Multi bot
  • Multi Linguagem
  • 1 número de Whatsapp incluso
  • Co-piloto Inteligente no chat humano (Live)
  • Suporte Telefônico
  • Integração com Salesforce
  • Integração com Genesys PureCloud
  • Integração Slack
  • API para todas as informações analíticas e detalhes de conversa

Enterprise

Solução de ponta a ponta. Ideal para empresas que buscam escalar o seu negócio.

Fale conosco

+USD 0,10 por conversa

Setup (pagamento único)

USD 8000

Todas as features do plano Business, +

  • SSO
  • Integrações & Serviços Profissionais
  • Integração Genesys Engage

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

Extra

Extra

1 included

1 included

Open Message API

Whatsapp Enterprise Hosting Number

Instagram (coming soon)

Phone Support* (Voice)

Voice-to-text transcription of messages.

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multilanguage

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

Multibot

LiveChat

Unlimited LiveChat Users

AI Co-pilot Complement

Multiple Transfer groups

Automatic suggestions (Agent Augmentation

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

API acess

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Slack

Genesys PureCloud

Salesforce

Genesys Engage

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message (Each SMS and Template Message has an extra cost)

Extra

Extra

Extra

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files

Ability to send reports as a regularly scheduled email

API to all analytical information and conversation details

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

SSO

Support

Kwnoledge Base

Business Hour Live Chat

E-mail Support

Specialist Team

Trird Party Integrations

Integrations profesional Services

Extra

Extra

Extra

Onboarding

Add Q&A/Intentions

5

50

100

200

Onboarding one to one sessions

2

4

8

8

Workshops

2

4

4

Test Experience

Training

Open

Open

Private

Private

Integrations profesional Services

Extra

Extra

3 request

unlimited

Starter

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

Extra

Instagram (coming soon)

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

LiveChat

Unlimited LiveChat Users

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Proactivity

Web Ads

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

Satisfaction Learning

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

Support

Kwnoledge Base

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

5

Onboarding one to one sessions

2

Training

Open

Integrations profesional services

Extra

Advanced

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

Extra

Instagram (coming soon)

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

LiveChat

Unlimited LiveChat Users

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

Support

Kwnoledge Base

Business Hour Live Chat

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

5

Onboarding one to one sessions

4

Workshops

2

Test Experience

Training

Open

Integrations profesional services

Extra

Business

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

1 included

Open Message API

Instagram (coming soon)

Phone Support* (Voice)

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multilanguage

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

Multibot

LiveChat

Unlimited LiveChat Users

AI Co-pilot Complement

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

API acess

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Slack

Genesys PureCloud

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

API to all analytical information and conversation details.

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

Support

Kwnoledge Base

Business Hour Live Chat

E-mail Support

Trird Party Integrations

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

100

Onboarding one to one sessions

8

Workshops

4

Test Experience

Training

Private

Integrations profesional services

3 request

Enterprise

channels

Web

Web Mobile / Embedded App

Facebook Messenger

Whatsapp Number

1 included

Open Message API

Whatsapp Enterprise Hosting Number

Instagram (coming soon)

Phone Support* (Voice)

Voice-to-text transcription of messages

AI Conversational Engine

Semantic Identification

Normalization, categorization, auto correcting errors and unnecessary characters.

Informal language, slang, regionalisms and other variations in language.

Disambiguation and suggestions

Short term memory

Emojis understanding

Conditionals

Multilanguage

Kwnoledge

Knowledge Management Tool (no code or linguistic skills)

Flows Desing Tool for a structured experience.

Add-on complements: buttons, carousels, images, videos, forms, maps, tickets, assisted navigation, embedded page

Importing questions and answers from Excel or Zendesk Guide

Multibot

LiveChat

Unlimited LiveChat Users

AI Co-pilot Complement

Multiple Transfer groups

Automatic suggestions (Agent Augmentation)

Customizable writing shortcuts.

Customer digital profiles with the conversation history

Reports

API acess

Integrations

Self-Service Third Party Integrations

Zendesk Chat and Support

Zendesk SunCo

Zapier

Slack

Genesys PureCloud

Salesforce

Genesys Engage

Proactivity

Web Ads

Outbound SMS and Whatsapp Template Message

Reports

Panel with main management numbers

Comprehensive chats report (channel,condition, user data, interactions, feedback, label, source,location, IP and device)

Reports downloaded as CSV files.

Ability to send reports as a regularly scheduled email.

API to all analytical information and conversation details.

Satisfaction Learning

Satisfaction Measurement

Training tool for all unresolved interactions

Security and Service

SLA 99,9%

GDPR and LGPD Compliance

SSO

Support

Kwnoledge Base

Business Hour Live Chat

E-mail Support

Specialist Team

Trird Party Integrations

Integrations profesional Services

Extra

Onboarding

Add Q&A/Intentions

200

Onboarding one to one sessions

8

Workshops

4

Test Experience

Training

Private

Integrations profesional services

Unlimited

FAQs

O que é uma conversa?

Cada conversa pode ter interações ilimitadas. Consideramos que uma conversa termina quando se passam 5 minutos de inatividade na Web, ou 24 horas no Whatsapp ou FB messenger.

As conversas de Live chat são cobradas separadamente?

Sim, se você usar nossa solução Live, cada conversa também será cobrada.

Posso pagar na minha moeda local?

No momento, trabalhamos com dólares americanos e reais.