Lead generation and referral to third-party platforms
Automate the generation of new sales opportunities in your digital channels and refer them to the platform of your choice.
Locate nearby
branches
With the incorporation of an embedded map in your e-commerce, your customers will find their nearest branch in an instant.
Proactive ads
on the site
Draw the attention of users where you want to and invite them to perform different actions with a single click.
Book calls
and demos
Users will be able to choose when they prefer to receive specialized attention and product demos.
Manage the shopping cart from WhatsApp
Reviewing cart products has never been easier: you don't need to leave WhatsApp to edit, delete or add products.
Manage changes and returns
Through automated processes, customers will be able to request changes and returns of products at any time of the day.
Solve queries on your website, WhatsApp, Facebook Messenger and Instagram, and automatically adapt the experience to the capabilities of each channel.
• Locate nearby branches
• Offer product catalog
• Provide online support
Help your customers manage their accounts and profile information in a practical way and from any digital communication channel.
• Create new users on your website
• Reset their passwords
• Update contact information, billing and shipping address
• Locate purchase history and send invoices
Request the contact information of your potential clients, qualify leads through conversational flows, and send them automatically to your CRM.
• Transform strangers into customers across all digital channels
• Schedule meetings and product demos
Automate products and services communication, boost upselling and cross-selling, and close more deals.
• Offer special discounts
• Notify customers of a product restock
• Proactively communicate launches on WhatsApp
• Use web ads to highlight news
• Activate the start button and grab attention
• Suggest products based on prior interactions
• Manage the shopping cart from WhatsApp
Guide your customers throughout the purchase process. Integrate your platforms with Aivo’s solution and provide instant solutions.
• Track an order
• Update the shipping status proactively
• Offer real-time or asynchronous automated technical support
• Streamline product return
• Request customer feedback and detect opportunities for improvement
“Our service is 24/7 and this is a great gain for our team, an important alternative for the subscriber who wants to clarify a doubt on weekends”
Michelle Stefanello,
Tag Livros Relations Coordinator
“Nuestro servicio es 24/7 y esto es una gran ganancia para nuestro equipo, una alternativa importante para el suscriptor que quiere aclarar una duda los fines de semana”
Michelle Stefanello, Coordinadora de Relaciones de Tag Livros
“Nosso atendimento é 24 horas e isso é um grande ganho para nossa equipe, uma importante alternativa para o assinante que quer tirar dúvidas nos finais de semana”
Michelle Stefanello, Coordenadora de Relacionamento da Tag Livros
